For information regarding past performance customer satisfaction, please contact our Program Manager.
U.S. Coast Guard (USCG) Operations Systems Center (OSC)
Under this EAGLE Task Order, STG provided Level 1 and 2 call center support and help desk services to more than 300,000 USCG active duty, reserve, and civilian users worldwide on 35 critical proprietary systems. The application service desk supports extended geographically disparate units, missions, and systems centers. STG has implemented processes and best practices that have improved efficiency and decreased costs to USCG each year.
DHS CBP NOC
STG supports the Department of Homeland Security (DHS), Customs and Border Protection (CBP) providing Network Operations Center (NOC) Support Services. STG’s primary role is to provide 24x7x365 available, reliable, and secure network connectivity to more than 260,000 DHS users, across 7 of the most highly visible Department components, within 3 of the Department’s most critical datacenters in the United States.
DHS OneNet NOC
In support of DHS Office of Chief Information Officer (OCIO), the DHS Deputy Secretary of Management, and the Enterprise Services Division (ESD) of the Information Technology Service Office (ITSO), STG successfully stood up the OneNet Network Operations Center (NOC). STG provides 24x7x365 network operations support, problem identification, troubleshooting, and maintenance for OneNet Metropolitan Area Network (MAN), and Wide Area Network (WAN) (DHS OneNet). The NOC is the focal point for network troubleshooting, updating, router and domain name management, and coordination with affiliated networks. The NOC is responsible for providing network fault monitoring, network utilization, network availability, problem tracking, and escalation.