MOSaIC℠ – The STG Integrated Quality Assurance Process
Manage Operations, Solutions, and Intelligent Collaboration (MOSaIC) is STG’s Integrated Quality Assurance Process. It is a collection of established process assets that support industry-proven best practices, guidance, and tools, resulting in highly reliable, available, and secure services and systems. MOSaIC draws on process assets from the Project Management Institute (PMI), Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI), Information Technology Infrastructure Library (ITIL), and International Organization for Standardization (ISO), combining and adapting these processes to create a customized framework for monitoring and improving the quality of service delivery. MOSaIC supports the rapid adoption, tailoring, and delivery of best practices, enabling STG to provide an established culture of mature standards, proven processes, and continuous improvement on Day 1.
MOSaIC provides the framework through which STG’s corporate infrastructure, governance processes, and business solutions are organized to align with a customer’s mission, and describes the tools, processes, and resources needed to deliver repeatedly consistent products and services. This framework embodies the policy that commits all STG staff and contractors to the delivery of high-quality and cost-effective services designed to meet or exceed the customer’s requirements and expectations, and provide the means to achieve it. MOSaIC is built upon a standardized STG toolset that supports service delivery, quality, and business improvement.
MOSaIC processes represent a core set of STG best practices refined to a common architecture. Best practices are grouped into a set of generic solutions that use MOSaIC concepts to structure methods, techniques, templates, and procedures that have general applicability across STG projects. These MOSaIC processes are repeatable and independent of customer-specific techniques, technologies, or problem areas. They are designed to be rapidly tailored to meet the unique requirements of each customer and project.
Through the MOSaIC integrated service delivery framework, STG can offer its customers:
- Improved quality, reliability, and consistency of services.
- Higher availability and performance of well-managed components.
- Higher levels of efficiency and predictability in operations with less “firefighting.”
- Better management visibility into performance and true cost, which in turn leads to better allocation of resources and better investment decisions.
- More responsive support for client systems and applications.